By Mark Lauzon
(Editor’s note: When Mark Lauzon began writing for Stone Business earlier this year, he was well into the process of buying and installing a CNC production center in his shop. In last month’s edition, he explained how he decided to purchase a CNC. His in-the-trenches account continues through training and installation.)
Even if you don’t have plenty of physical room to display your stone to best advantage, today’s technology puts some heavy-duty electronic sales tools in your hands.
ROCKFORD, Ill. – When Benson Stone Co. moved into a new location in 2001, it sought to offer its customers coffee, pastries and a little comfort. From there, the Hearth Rock Café definitely took on a life of its own.
By K. Schipper
If you’re running a fabrication shop, your main job is to shape and install stone. And customer service means getting the job done right and on time.
There may be another aspect of customer service you’re overlooking, however: the showroom. Whether by stocking slabs in your own yard or ultimately sending clients to the supplier down the street, you’ll need to show would-be buyers their options.
By Emerson Schwartzkopf
The next time you’re at the mirror, take a good, hard look and ask yourself: Is this the face of an exploiter?
GRAND FORKS, N.D. – A waterjet-cut granite mosaic – among other bits of stone and mortar – is the target here of the National Collegiate Athletic Association (NCAA). The Associated Press reports that the...
UNSPUNNEN, Switzerland – In a world often torn by violent acts in the name of politics, not even the Swiss are immune. This summer, someone swiped a 176-lbs. rock. Not just any old boulder,...
WASHINGTON – The U.S. Consumer Product Safety Commission (CPSC), in cooperation with Roanoke Companies Group Inc., announced a voluntary recall last month of approximately 300,000 cans of Stand’n Seal “Spray-On” Grout Sealer sold earlier...
• Trans European Securities International LLP, a European consortium, is set to acquire American Stone Corp. for $30 million. The purchase includes 900 acres of real estate in Lorain County, Ohio, that the consortium...
• Tri-Tech Solutions Inc. has been selected to demo its ETemplate Photo™ digital-templating software at the Council for Entrepreneurial Development’s (CED) InfoTech 2005 conference on Oct. 12 at the Sheraton Imperial Hotel and Convention...