MIA Supports Customers in Ethics-Code Revisions

CLEVELAND – The Marble Institute of America Inc. (MIA) adopted an updated Code of Ethics to provide a clearer definition of the professional and ethical standards for its members.
The updated code, says MIA President Richard A. Booms requires all members – natural-stone producers, quarriers, fabricators, installers, distributors and contractors – to “adhere to the highest standards of honesty, integrity, quality, and professionalism.”
“We are setting equally high standards for customer service,” Booms notes. “A fully satisfied customer is at the heart of the modifications we’ve made, and fair and honorable work practices and customer relationships will ensure our members deliver that satisfaction.”
It’s a notion stated at the start of the code, which notes that the primary objective of members “is a satisfied and happy customer, be it a homeowner, a building owner or a design professional.”
“A growing appreciation for the beauty and lasting value of natural stone is driving tremendous growth within the natural-stone industry, both in terms of the number of stone professionals and in the number of customers worldwide,” Booms adds. “As the largest trade association for the industry and the leading resource for information and education, the workmanship and service standards set by the MIA significantly impact not only our members worldwide, but the entire natural stone industry.”
The MIA Code of Ethics is posted online at www.marble-institute.com/codeofethics.asp; it’s also available upon request by calling the MIA at 440-250-9222, or e-mailing info@marble-institute.com.